| Q: |
WHAT'S
IT MADE OF? |
|
A: |
This
product is made from a combination of "engineered woods"
-- a mixture of high quality hard and soft wood materials, which
generally come from the surplus of the original lumber processing.
These materials are bonded together with a synthetic resin,
in a process that combines high heat and pressure to make a
very stable, environmentally friendly product. The result is
dense, strong panels of particleboard, which are then laminated
with durable attractive finishes. These materials are then further
manufactured into furniture components in a precision, state-of-the-art
manufacturing facility. Components are inspected and packaged
with high quality, European hardware that has been designed
to make home assembly quick and easy. Home assembly, or RTA
products, save you money and are the only truly effective way
to ship large furniture items economically. In Europe, over
40% of all furniture is bought RTA and nowadays most automated
manufacturers of precision "assembled furniture" use
this RTA component method of manufacturing to ensure higher
quality goods. |
Q: |
HOW DOES IT GET TO ME? |
| A: |
Products
are shipped to your door via UPS ground (United Parcel Service),
so please allow 10 - 14 working days transit time. |
| Q: |
ARE THE PRICES IN U.S. DOLLARS?
|
| A: |
Yes,
all CD Storage pricing is shown in US$. We encourage Canadian
customers to call us toll free at (800) 265-1474 for Canadian
pricing. |
| Q: |
WHAT IF I FIND A PROBLEM WITH MY UNIT? |
| A: |
If, for any
reason, you are unhappy with your unit due to damaged, defective
or missing parts, please contact us immediately, as there are
many ways we are prepared to help. For example:
We can arrange
for replacement parts to be shipped to you -- free of charge
of course! If necessary, we can arrange for a replacement
unit to be shipped to you. We can arrange for UPS to pick up any units as
necessary. |
| Q: |
WHAT
IF I WANT TO RETURN IT? |
|
A: |
If,
for any other reason, you are not satisfied with your merchandise,
you may return it at your expense in its original packaging
within 30 days of receipt for a refund. The shipping and handling
charges, which are included in the quoted prices of our products,
will not be refunded. If you wish to return a product, you must
contact us first for authorization and further instructions.
We cannot be held responsible for units returned without prior
authorization. |
Q: |
WHAT
IF I CHANGE MY MIND? |
| A: |
Once
an order has been accepted by us and confirmed to you, it may
not be possible to cancel the order before it is shipped, should
you change your mind. If you find yourself in this situation,
please contact us immediately and we will do our best to cancel
your order, but please be aware that some charges may apply. |
| Q: |
HOW CAN I REACH A CUSTOMER SERVICE REPRESENTATIVE?
|
| A: |
You
may either contact us by email at info@batteryguys.com,
or call our toll-free customer service at (800) 265-1474 (9:00am
- 4:00pm EST). |
| Q: |
CAN I PAINT OR VARNISH YOUR UNITS? |
| A: |
NO!
All of these products have a laminate finish, and should not
be painted or varnished. |
| Q: |
ARE THEY WATERPROOF? |
| A: |
No.
If liquid is spilled and quickly wiped up, no damage will be
done to your unit. However, continuous exposure to liquids or
high humidity may cause damage to the board. |
| Q: |
WHAT
WARRANTY DO THE PRODUCTS HAVE? |
|
A: |
For
mainland North American shipments, excluding Hawaii and Alaska,
all units are covered for damage, defect or missing pieces for
30 days from date of shipment. |
Q: |
I
LIVE OUTSIDE OF THE MAINLAND U.S.A. AND CANADA? |
| A: |
Shipping is included,
at no extra charge for mainland USA and Canada. Unfortunately,
there are additional charges for shipments to Hawaii and Alaska.
Current product warranties only
cover mainland North America.
We cannot be held liable for any taxes, customs
fees or charges of any kind incurred by customer, during international
shipping.
|
| Q: |
CAN I BUY EXTRA SHELVES FOR MY UNIT?
|
| A: |
YES!
Simply e-mail us the details (i.e. which unit you have and which
pieces you need for it) and we will send you back a cost to
supply the additional pieces. |
| Q: |
ARE THE UNITS EASY TO ASSEMBLE? |
| A: |
Each
unit comes with detailed assembly instructions and one person
can assemble most of them in well under an hour. We recommend
that if you have any reservations about tackling this project
alone, you should get a friend or neighbor to help. |
| Q: |
WHAT IF I AM MISSING A PART? |
| A: |
Should
you find a component of your unit to be missing when you receive
it, simply contact the toll free help line on the instructions
and the manufacturer's staff will assist you. If in any doubt,
you can always contact us by email at info@batteryguys.com,
or you may call our toll-free customer service center at (800)
265-1474 (9:00am - 4:30pm EST). |
Q: |
WHAT DO I DO IF THE BOX IS DAMAGED WHEN
IT ARRIVES? |
| A: |
Should
UPS deliver a damaged box to you, please contact the toll-free
help line on the instructions and the manufacturer's staff will
assist you. If in any doubt, you can always contact us by email
at info@batteryguys.com,
or you may call our toll-free customer service center at (800)
265-1474 (9:00am - 4:30pm EST). |
Q: |
WHAT IF ONE OF MY PIECES ARRIVES BROKEN? |
| A: |
Should
a component of your unit arrive damaged, simply contact the
toll-free help line on the instructions and the manufacturer's
staff will assist you. If in any doubt, you can always
contact us by email at info@batteryguys.com,
or you may call our toll-free customer service center at (800)
265-1474 (9:00am - 4:30pm EST). |
|
