FAQ
NICKEL METAL HYDRIDE (NIMH) BATTERIES
What are the benefits of NiMh?
- Nickel Metal Hydride
- Offers longer life between charges and can replace your current NiCad battery.
- Can be Recharged before completely drained - "NO Memory Effect".
- Up to 1000 charges per battery - Reliable and Economical.
- Ideal for all Digital and other HIGH DRAIN battery applications.
- NiMH cells have a higher capacity rating than NiCd - They will last substantially longer when fully charged.
- NiMH cells are non-toxic for disposal - Contain NO Mercury or Cadmium.
- NiMH cells are the same size as regular primary Alkaline cells - Can be substituted in all application devices.
PURCHASING FROM THIS SITE IS EASY
How do I buy?
- Simply "Add to Shopping Cart" the quantity that you wish to order.
- Verify your order and make any changes you wish.
- Fill in the information to tell us where to ship your order and choose payment method.
- Any combination of batteries can make up your order.
- Your order will arrive within approximately 7-10 working days for furniture and media storage. For all else, the order will be shipped within 2 days. Please contact us if you require rush shipping.
CORDLESS PHONE BATTERIES
How long does it take to charge a new NiMH cordless phone battery?
We recommend 14-16 hrs. for charging NiMH for the first time. The time is also dependent on the rated capacity of the battery and the input current of the charger base.
Can NiMH be charged in the base unit of a NiCad phone? Yes. NiMH can be charged in the base unit of a NiCad phone without any problems.
If a telephone is left in the base unit for an indefinite time, can any damage occur?
No damage should occur with a NiMH battery that is left in the base unit. Can any damage occur to an NiMH battery charged in the based of a NiCad cordless phone? No, either battery chemistry can be charged on a cordless phone base.
Some manufacturers suggest using only their NiCad replacement in their cordless phone – any negative reasons for using NiMH batteries?
There are no reasons why a replacement NiMH battery would not work more effectively than the NiCad battery shipped with the original phone.
What is the useful shelf life of an NiMH cordless telephone battery?
NiMH cordless phone batteries are shipped in a discharge state and can sit on the shelf for several years without detrimental performance loss.
What is the warranty of an NiMH battery by the manufacturer?
If the battery proves to be defective in materials or workmanship within 1 year from date of original purchase, we will repair or replace, at our option, this battery and any cordless phone damaged by the battery, if the purchaser sends the battery with the original purchase receipt and the damaged cordless phone postage and freight prepaid to The Battery Guys.
MULTIMEDIA STORAGE & FURNITURE
THERE ARE NO ADDITIONAL CHARGES FOR SHIPPING!!!
What's it made of?
This product is made from a combination of "engineered woods" -- a mixture of high quality hard and soft wood materials, which generally come from the surplus of the original lumber processing. These materials are bonded together with a synthetic resin, in a process that combines high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of particleboard, which are then laminated with durable attractive finishes. These materials are then further manufactured into furniture components in a precision, state-of-the-art manufacturing facility. Components are inspected and packaged with high quality, European hardware that has been designed to make home assembly quick and easy. Home assembly, or RTA products, save you money and are the only truly effective way to ship large furniture items economically. In Europe, over 40% of all furniture is bought RTA and nowadays most automated manufacturers of precision "assembled furniture" use this RTA component method of manufacturing to ensure higher quality goods.
How does it get to me?
Products are shipped to your door via UPS ground (United Parcel Service).
What if I find a problem with my unit?
If, for any reason, you are unhappy with your unit due to damaged, defective or missing parts, please contact us immediately, as there are many ways we are prepared to help. For example: We can arrange for replacement parts to be shipped to you -- free of charge of course! If necessary, we can arrange for a replacement unit to be shipped to you. We can arrange for UPS to pick up any units as necessary.
What If I Want To Return It?
If, for any other reason, you are not satisfied with your merchandise, you may return it at your expense in its original packaging within 30 days of receipt for a refund. The shipping and handling charges, which are included in the quoted prices of our products, will not be refunded. If you wish to return a product, you must contact us first for authorization and further instructions. We cannot be held responsible for units returned without prior authorization.
What If I Change My Mind?
Once an order has been accepted by us and confirmed to you, it may not be possible to cancel the order before it is shipped, should you change your mind. If you find yourself in this situation, please contact us immediately and we will do our best to cancel your order, but please be aware that some charges may apply.
How Can I Reach A Customer Service Representative?
You may either contact us by email at info@batteryguys.com.
Can I Paint Or Varnish Your Units?
NO! All of these products have a laminate finish, and should not be painted or varnished.
Are They Waterproof?
No. If liquid is spilled and quickly wiped up, no damage will be done to your unit. However, continuous exposure to liquids or high humidity may cause damage to the board.
What Warranty Do The Products Have?
For mainland North American shipments, excluding Hawaii and Alaska, all units are covered for damage, defect or missing pieces for 30 days from date of shipment.
I Live Outside Of The Mainland U.S.A. And Canada?
Shipping is included, at no extra charge for mainland USA and Canada. Unfortunately, there are additional charges for shipments to Hawaii and Alaska. Current product warranties only cover mainland North America. We cannot be held liable for any taxes, customs fees or charges of any kind incurred by customer, during international shipping.
Can I Buy Extra Shelves For My Unit?
YES! Simply e-mail us the details (i.e. which unit you have and which pieces you need for it) and we will send you back at cost to supply the additional pieces.
Are The Units Easy To Assemble?
Each unit comes with detailed assembly instructions and one person can assemble most of them in well under an hour. We recommend that if you have any reservations about tackling this project alone, you should get a friend or neighbor to help.
What If I Am Missing A Part?
Should you find a component of your unit to be missing when you receive it, simply contact the toll free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at info@batteryguys.com.
What Do I Do If The Box Is Damaged When It Arrives?
Should UPS deliver a damaged box to you, please contact the toll-free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at info@batteryguys.com. What If One Of My Pieces Arrives Broken? Should a component of your unit arrive damaged, simply contact the toll-free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at info@batteryguys.com.